Terms &
Conditions

​

1. Booking & Payment

• A 50% deposit is required to secure your booking. The remaining balance must be paid at least 3 days prior to your event.

• Bookings are only confirmed once the deposit is received and a hire agreement is signed.

• Payments can be made via bank transfer, PayID, or other approved methods.

​

2. Cancellations & Refunds

• Cancellations made 7 or more days before the event will receive a full refund of the deposit.

• Cancellations made within 7 days of the event will result in forfeiture of the deposit.

• If MS EVENTS must cancel due to unforeseen circumstances (e.g. equipment failure), a full refund will be issued.

​

3. Hire Period

• MS EVENTS provides full service: delivery, setup, and pickup of all hired items.

• Hire duration is typically overnight or same-day, depending on your event needs.

• We’re flexible — just let us know your preferred timing and we’ll do our best to accommodate.

​

4. Delivery & Setup

• Additional travel fees may apply beyond this area.

• Please ensure someone is present at the venue during the agreed delivery and collection times.

​

5. Safety & Responsibility

• Our light-up letters and numbers are decorative only. They must not be climbed on, moved, or tampered with.

• The hirer is responsible for any loss, theft, or damage during the hire period.

• All electrical items are tested and tagged for safety. Outdoor use is only permitted with prior approval and suitable weather conditions.

​

6. Venue Access

• The hirer must ensure safe and clear access to the venue, including ramps or lifts if required.

• If access is obstructed or unsafe, MS EVENTS reserves the right to cancel delivery without refund.

​

7. Liability

• MS EVENTS is not liable for any injury, loss, or damage resulting from misuse of the hired items.

• It is the hirer’s responsibility to ensure the setup area is safe, level, and protected from weather or interference.

​

8. Photography & Promotion

• MS EVENTS may take photos of the setup for promotional use. Please notify us in advance if you do not wish for your event to be photographed or shared.

​